Privacy Policy

Pinnacle Pools QLD is committed to protecting your privacy and handling your personal information responsibly.

 

What Information We Collect

We may collect personal information including:

  • Your name
  • Phone number
  • Email address
  • Property address
  • Information about your pool project or enquiry
  • Any information you choose to provide when contacting us
  • Website usage information such as IP address, browser type, and pages visited through cookies and analytics tools

How We Collect Your Information

We collect information when you:

  • Complete an enquiry or contact form on our website
  • Request a quote or site inspection
  • Contact us by phone, email or social media
  • Visit our website

Why We Collect Your Information

We collect your information to:

  • Respond to your enquiries
  • Prepare quotes and proposals
  • Arrange site visits
  • Provide our products and services
  • Communicate with you throughout your project
  • Improve our website and customer experience

How We Store Your Information

We take reasonable steps to protect your personal information for misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically using secure business systems.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third partiers where necessary to provide our services including:
  • Councils and certifiers
  • Pool manufacturers and suppliers
  • Contractors and trades
  • Finance providers (only where requested)
  • Government authorities where required by law
  • Professional advisers such as accountants, QBCC, insurance providers and other legal representatives

Cookies And Analytics

Our website may use cookies and analytics services to understand how visitors use our website and to improve your browsing experience. You can disable cookies through your browser settings if you prefer.

Marketing Communications

If you choose to receive marketing information from us, you may unsubscribe at any time by contacting us directly.

Access And Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

Photography, Video and Marketing Contact

During the course of our projects, we may take photos and videos of completed or in-progress work for use on our website, social media platforms, marketing materials, and other promotional content. The content may be shared with our manufacturers and suppliers for use of marketing.

We will not publish or disclose your personal information, including your name, address, contact details, finance information, or any other information that could reasonably identify you, without your consent. Our marking content is intended to showcase the quality of our workmanship and completed projects while respecting the privacy of our customers.

If you would prefer that photographs or videos of your project are not used for marketing purposes, please let us know prior to commencing works.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Pinnacle Pools QLD

Email: admin@pinnaclepoolsqld.com.au

Phone: 0423 209 467

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Effective from: January 2026